Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time We ship from our warehouse in Poland. Estimated delivery times by region:
- Europe: 5–10 business days
- Asia (including Hong Kong, China): 10–20 business days
- North America & Australia: 15–25 business days
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.
Shipping Costs Shipping costs are calculated at checkout based on your delivery address and order weight. Free shipping may be available for qualifying orders — please check our current promotions.
Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier's website.
Customs & Import Duties International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information.
Damaged or Lost Packages If your order arrives damaged or is lost in transit, please contact us at [your email] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
Contact Us For any shipping-related inquiries, please contact our customer support team at paeloop.info@gmail.com